The product includes 5 years of an extended service plan that covers all furniture. The plan cost $79 and covers up to $5,000 in furniture. The plan speaks for itself. If you are buying quality furniture there is no reason that you should not purchase this product. MFS stakes its outstanding reputation on our ability to deliver exceptional customer service. One Call Does It All No more filling out endless forms, waiting "on hold" endlessly, or jumping through hoops to get service. Protection plan customers will be treated courteously and promptly with just one toll-free call to the MFS Service Center. 800.686.5559 (toll-free) Hours of operation: Monday - Friday 8:00 a.m.-7 p.m. (CST), Saturday 8:30 a.m. - 5 p.m. (CST) Personal Attention Montage Furniture Services offers access to live customer service representatives who are available to assist customers in solving their problems by offering tips, products, appointments with service technicians and claim filing assistance. Expert Service The depth of our furniture industry service is evident in every step of the service process. From our tenured service center staff to our reputable cleaning and repair technicians, we’re all working toward giving you the best service experience possible. And, if we can’t take care of your covered problem, we’ll replace your furniture free of charge. To put www.FurnitureOutlet1.com reputation at stake we are willing to give you 100% of your money back towards anther purchase at the end of the 5 years if you have never made a claim. At the end of five years if you do nto need any furniture we will allow you to extend your coverage for an additional five years. The price for this would be the exact same as you initially paid for the first five years.