< Back to top >Ordering
FurnitureOutlet1.com offers 2 general available options for placing orders.

• Order by Phone: Call us toll free at 1-866-699-3344 and speak to one of our knowledgeable trained sales representatives who'll be eager to answer your questions and concerns.
• Order ON-Line: 24 hours a day, 7 days a week
• Changes can be made after ordering by calling us at 1-866-699-3344. 

No Additional Charges  
The price you see is the price you pay. There are No Additional Charges. The only charges that apply to your purchase is the product purchase price and sales Tax for all orders that ship into the state of Florida only.

SalesTax  
State and Local Sales Tax will need to be charged to the total price of the your order based on your local city tax rated and will be charged for orders shipped into the state of Florida only.

Product Descriptions  
We provide complete Product Descriptions on most of the product we offer including detailed specs and images. If you require additional information we recommend that you research the manufacturer’s website or call us at 866-699-3344 as we have access to hundreds of collections and manufacturers that we do not display on our site.

Order Processing time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery.

Delivery time of your order to your home (or final destination) depends on the manufacturer purchased. Please note the term Delivery Time means the amount of time your package will be in transit from our warehouse to its final destination (your home).

At FurnitureOutlet1.com Shipping is ALWAYS FREE and include both handling and insurance fees.

You can look at Your Order at anytime online by clicking on the MY Account link located in the top menu bar of FurnitureOutlet1.com webpage. Simply login to you’re MY-Account with your user ID and password and follow the online instructions.

Your Credit Card is charged half of the amount of the total sale including all sales tax if applicable after the order has been cleared by our credit and fraud dept as well as being checked for order accuracy. After which your order will follow the process as outlined below in Shipping time and Status Explanations. Once the delivery date and time has been confirmed and excepted by you we will then charge the remaining balance to your credit card that you purchased with. If you are paying by check (personal or business) we must have the check no later than one week prior to scheduled delivery date and time you were given. Otherwise, you order will not be shipped at that time but rather at the next available time we will be in your area.

Order Policy  
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FurnitureOutlet1.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. We go through these rigorous steps to ensure that you the customer is protected from fraud.

< Back to top >Payment Options
We accept payment by:

• Visa
• Master Card
• American Express
• Discover Card
• Cashiers Checks and Money Orders made out in US dollars and issued by US Institutions
• Personal and Company checks when issued by a US bank
• Wire transfers (EFD)

We do not accept International credit cards. Cashiers checks may be verified with the issuing bank. Personal and Company checks may require up to 14 business days to clear before merchandise is shipped. Please make checks payable to FurnitureOutlet1.com. For Wire Transfer information and instructions please send inquiry via email to CustomerService@FurnitureOutlet1.com or call us toll free at 1-866-699-3344.

Billing Address  
We require your Billing Address for all credit card orders. This is the address at which you receive your credit card bill each month. You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of Florida.

< Back to top >Shipping
FurnitureOutlet1.com ships orders out from many different warehouses across the USA. The shipping method used will depend on the weight and size of your item. All furniture orders will be shipped by our professional delivery teams (see delivery methods below).

Shipping Time & Status Explanations
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Below you will find a breakdown of how orders proceed as well as status explanations that can be viewed by logging into your account. An average order with FurnitureOutlet1.com is 4-6 weeks. There are many variables involved with every order and that is why we are not able to give you an exact day and time from the point of the sale. We encourage you to send an email, check your account under My Account on the website and also by calling us at 1-866-699-3344.

New order- Your order has been received

Working- We are checking item availability as well as verifying customer information for accuracy.

Back Order-Your item is on backorder and we will keep you posted as to the expected delivery date.

In Process- Your order has been confirmed and will now follow normal ordering procedure outlined below;
For white glove orders:
Your credit card has been charged and your item(s) are now in process with the manufacturer. Next the order will be transferred to our warehouse and fully inspected. Once this is complete you will be called and/or emailed for scheduling and final delivery.

For Truck and Ground orders (UPS/FedEX please note that we do not send furniture through UPS/FedEX rather only with our white glove delivery teams):
Your credit card has been charged and your item(s) are now in process with the manufacturer and will be packed and shipped directly from the manufacturer, once your order is complete and has been shipped you will be called and/or emailed with your tracking information

Shipped- Your order has been shipped and you will receive a call and/or email with delivery and tracking information of the trucking service used for your order.

CC Problems- Please contact us as we cannot process your credit card.


We ship free to the entire US. If available additional charges may apply to AK and HI, PR, Canada, and the Caribbean. We do not ship Internationally except for the territories mentioned above.

Do I need to be at home for delivery 
If your item is shipping "Free Economy Ground" it will probably be delivered through UPS, DHL, or FEDEX. They will usually leave packages at your home without needing a signature. However If you live in a "high risk" neighborhood (one in which a previous delivery was stolen), They will leave a note on your door telling you that they came by and instructing you on what is needed for them to complete the delivery. If your purchase is a "Free Truck Delivery" item, the freight company will call you once your order reaches your local hub to set up an agreeable delivery date. In all cases of delivery when the package is delivered, it is a good idea to inspect the box for any outside indications that the contents may be damaged. If the outside of the box indicates this; please make the appropriate notation when signing for it. (See What if my order arrives and has been damaged while in transit to me?)

Will the delivery person bring my package inside 
There are three basic levels of delivery service this is determined on an individual product level and is noted on the product page.

• “Free Ground” this is usually UPS, DHL & FEDEX, They will bring your package to your front door.
• “Free Truck Service” will be delivered either curbside or to the door depending on the factory*. It will be up to you to move the item inside. If you're going to an upper floor or don't have muscle power available please let us know, an inside "White Glove" delivery service may be available for an additional fee.
• “Free White Glove Delivery” This service includes delivery usually by a two person crew (limited to 2 flights of stairs), unpacking, removal of debris (the delivery men will ONLY move or handle the items on there truck. They are not allowed to handle, move any existing furniture in your home).

*All Howard Miller Grandfather Clocks include indoor delivery

Ship To Address  
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will have to be charged to you based on your city and local tax rates onall orders being shipped into the state of Florida. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment!

Missing items or damage
If an item is delivered to you in unacceptable condition, it MUST be noted at the time of delivery. In most cases the delivery team is recquired to take the piece of furniture back with them to exchange the piece of furniture. Please let us know immediately by sending an email to Customer Service at CustomerService@FurnitureOutlet1.com or calling us at 1-866-699-3344. If the problem can be remedied with replacing a few parts we will assist you by furnishing the parts and having them sent directly to your home. You will NOT be charged for a replacement item and it is not your responsibility to file a damage claim with the carrier. Delivery damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery at the time of delivery. We want you to know you will never be stuck with a damaged or defective item as long as it is noted at the time of delivery. FurnitureOutlet1.com and our delivery partners reserves the right to first replace or repair any damaged or missing pieces prior to exchange. If FurnitureOutlet1.com does arrange for pick up of the item for return, we will send a replacement upon receipt of the original item to us. FurnitureOutlet1.com cannot be held responsible for any damages or missing parts reported after the time of delivery.

< Back to top >Returns
Complete details are available on our Returns Policy page.

Is your website secure, will my personal and credit card information be safe?  
FurnitureOutlet1.com assures you are most valuable asset that all information that is entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale.

< Back to top >Pricing Policy
FurnitureOutlet1.com's credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, FurnitureOutlet1.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. FurnitureOutlet1.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FurnitureOutlet1.com shall immediately issue a credit to your credit card account in the amount of the charge.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by FurnitureOutlet1.com.

If you find a lower price please contact us at CustomerService@FurnitureOutlet1.com and we will research the vendor in question. If in fact the claim is valid we will rebate you the difference. Please note that any adjustment if any will be made at the sole discretion of FurnitureOutlet1.com

< Back to top >Service and Support
Should you need service depending on the nature of the claim this may be handled by us, the delivery company or directly by the manufacturer. Please contact us at  CustomerService@FurnitureOutlet1.com for further information

< Back to top >Privacy Notice
Complete details are available on our Privacy Notice page.

Disclaimer and Limitation of Liability as to Products Sold  
Except as expressly stated herein, FurnitureOutlet1.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the FurnitureOutlet1.com website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to FurnitureOutlet1.com arising from any product sold on the FurnitureOutlet1.com site shall be the price of the product ordered. In no event shall FurnitureOutlet1.com, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the FurnitureOutlet1.com Website
The FurnitureOutlet1.com website and the materials therein are provided "as is". FurnitureOutlet1.com makes no representations or warranties, either express or implied, of any kind with respect to the FurnitureOutlet1.com website, their operations, contents, information, or materials. FurnitureOutlet1.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that FurnitureOutlet1.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the FurnitureOutlet1.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction and Venue  
You agree that any legal action brought against FurnitureOutlet1.com shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the FurnitureOutlet1.com website shall be an appropriate federal or state court located in Florida.